QUESTIONS
WE GET
A Lot

MOQ varies by product type. As a general guide:

• Retail displays (FSDU, counter units): 30–50 units
• Bags and backpacks: 100–200 units
• Office essentials (deskpads, mousepads): 50–100 units
• Banners and signage: 10–20 units
• Vehicle wraps: 1 unit

Each product page shows the specific MOQ. If your quantity is below MOQ, contact us — we can sometimes accommodate smaller runs at adjusted pricing.

Our process is simple:

• Add products to your quote basket or fill in our Start a Project form
• We send you a full production quotation within 24 hours
• You approve the quotation and submit your artwork
• We send an artwork proof for your approval before printing
• Production begins after artwork approval and deposit
• Delivery in 3–6 weeks depending on product and customization level

In most cases, MOQ exists because our production setup cost is spread across the run — smaller quantities mean higher cost per unit. However, we can sometimes accommodate below-MOQ orders for:

• Existing clients with a track record
• Prototype or sample orders ahead of a larger run
• Rush projects with premium pricing

Contact us to discuss your specific situation.

Yes. We require a 50% deposit before production begins, with the remaining 50% due upon completion before delivery. For large orders above ₱500,000, payment terms can be discussed. We accept bank transfer, check, and other arrangements for established clients.

Absolutely — and this is actually how most brand managers work with us. You can build a quote with products from multiple categories: display stands, bags, banners, and vehicle wraps all in one project. We coordinate everything under a single timeline and account manager.

We accept:

• Preferred: AI (Adobe Illustrator), PDF, EPS — vector formats at actual print size
• Also accepted: PSD (Photoshop) at 150 DPI minimum at actual size
• Not recommended: JPG, PNG, Word or PowerPoint files

We provide a print-ready artwork template for each product upon request. All files should be in CMYK color mode with at least 3mm bleed on all sides.

We offer design support as part of our Semi and Full Customization programs. Send us your brand guidelines, logo, and a brief describing what you need — our in-house design team will create production-ready artwork for your approval. Design fees are quoted separately based on complexity.

Always. We send a digital proof for every job before production begins. For large or complex orders, we can also produce a physical sample before the full run — this is especially recommended for retail displays and custom bags. Production only starts after you sign off on the proof.

• Basic: Your logo and 1–2 brand colors applied to a standard structure. Fastest and most affordable. Best for straightforward branded items.
• Semi: Full-color brand artwork across all surfaces, custom dimensions available. Most popular choice — balances quality with lead time.
• Full: Completely bespoke — custom shape, material selection, special finishes (matte, gloss, UV spot), and a complete brand system. Longest lead time, highest quality.

Lead times start from artwork approval and deposit:

• Basic customization: 2–3 weeks
• Semi customization: 3–4 weeks
• Full customization: 4–6 weeks
• Banners and signage (standard): 5–10 business days
• Vehicle wraps: 1–2 weeks per vehicle

Rush production is available for some products — contact us with your deadline and we'll advise on feasibility.

Yes. Our Valenzuela City facility houses two HP Latex large-format printers (1500 and 570), a Zünd digital cutting system, and six sewing machines for bag and merchandise production. In-house production means we control quality at every step and can respond quickly to changes or corrections.

Yes — this is something we do regularly. Whether you need the same display installed across 15 SM branches or a phased rollout for a campaign launching in different cities, we coordinate production batches and delivery schedules around your deployment plan. Talk to us early and we'll build the production timeline around your rollout.

Yes. We deliver to all major cities and provinces across the Philippines. Metro Manila deliveries typically arrive 1–2 business days after production completion. Provincial deliveries are coordinated via our logistics partners. For very large or fragile items, we use specialized transport.

For most free-standing displays and counter units, installation is straightforward and does not require our team on-site. We provide installation instructions and, for larger structures, assembly guides. For complex environmental installations or vehicle wrap applications, we coordinate installation teams. Ask us when requesting your quote.

Delivery fees are quoted separately and depend on volume, weight, and destination. For large orders or regular clients, we can include delivery in the overall quotation. Metro Manila deliveries for smaller orders are sometimes included. We always provide delivery cost upfront — no surprises.