FREQUENTLY ASKED QUESTIONS

What is your minimum order quantity (MOQ)?

MOQ varies by product — most items start at 30 units, while some custom fabrication pieces may require 50–100 units. Each product page displays the specific MOQ. Contact us if you need flexibility for smaller pilot orders.

How do I get a quote?

Click "Request a Quote" on any product page or visit our Start a Project page. Fill in your brief and we'll respond within 24 hours with a detailed proposal.

Can I see samples before committing to a full order?

Yes. We can produce pre-production samples for most items. Sample fees apply and are credited back against your full order. Lead time for samples is typically 5–10 business days.

What file formats do you accept for artwork?

We prefer AI, EPS, or PDF (vector) files with outlined fonts. High-resolution PSD or TIFF (300 dpi+) are also accepted. We'll send a print-ready template for your specific product.

How long does production take?

Standard lead times are 3–6 weeks from artwork approval, depending on product type and quantity. Rush production is available on select items — ask your account manager.

Can you handle urgent or last-minute campaigns?

We have a dedicated fast-track line for campaign-critical orders. Rush fees apply, but we've delivered retail-ready displays in as little as 5 business days for local jobs.

Do you handle delivery and logistics?

Yes. We can deliver nationwide across the Philippines, coordinate with your logistics partner, or arrange direct delivery to multiple retail locations simultaneously.

Can everything be fully custom-branded?

Yes. All our products support full custom branding — your logo, colours, messaging, and artwork. Some products also support structural customization (shape, size, mechanism).

Do you offer eco-friendly or sustainable options?

We do. Look for the "Eco" badge on product pages. These use recycled materials, FSC-certified boards, water-based inks, or other sustainable production methods. Ask about our Green Brief option.

Can you replicate a display or item from a reference photo?

In most cases, yes. Send us the reference and our design team will assess feasibility, suggest materials, and provide a quote. We replicate and often improve on reference designs.

Are your prices listed on the website?

We don't list prices publicly because they depend on quantity, materials, print complexity, and finishing. All quotes are itemised so you know exactly what you're paying for.

What are your payment terms?

Standard terms are 50% downpayment upon order confirmation, balance before delivery. Established accounts may qualify for 30-day net terms. We accept bank transfer and major payment channels.